Question 1

Does the mug have thermal insulation?

Accepted Answer

Wood itself is a great thermal insulator, keeping drinks cold longer than ordinary glass, plastic or metal containers.

Question 2

What material is used for waterproofing?

Accepted Answer

Epoxy resin.

Question 3

Is resin toxic?

Accepted Answer

No, after the resin curing (hardening) reaction, it becomes inert and does not release by-products. Similar materials are used in the food industry as a coating, including inside aluminum beverage cans.

Question 4

Can I use it for hot or cold drinks?

Accepted Answer

We do not recommend the use of hot drinks, as it can damage the material used to waterproof the mug.

Question 5

How should I sanitize the mug?

Accepted Answer

Wash with water and neutral detergent, use a soft sponge (do not use the green part) and dry with a dry cloth.

Question 6

Does the wood of the mug impart any taste to the drink?

Accepted Answer

No, the resin coating insulates the wood and the coating itself has no taste or smell.

Question 7

How should I store?

Accepted Answer

Whenever you use it, wash and dry the mug well. Store in a dry and ventilated place, away from sunlight and away from very high temperatures (such as inside a car).

Question 8

Can I customize?

Accepted Answer

Yes, you can. There is an additional value for customization, value varies according to the requested design. Consult us.

Question 9

Where is the office? Can I visit?

Accepted Answer

Our workshop is located in Carambeí, PR. It is not open for visitation.

Question 10

Do you have a physical store?

Accepted Answer

No, only virtual. Sales are made through the website www.rudwood.com, Instagram and Whatsapp: 41 98852-6456

Question 11

Do you teach courses?

Accepted Answer

We do not minister.

Question 12

What is the production lead time?

Accepted Answer

Production time varies according to the quantity of mugs in each order. On average we ask for a period of 15 days for production, and it can be sent earlier.
Wholesale orders over 15 units ask for longer terms that are negotiated and informed before closing.

Question 13

What are the paying ways?

Accepted Answer

Bank deposit, Pix, cash, bank slip and credit card (payment available with interest).

Question 14

What are the shipping methods?

Accepted Answer

We work with Correios (Pac and Sedex), TNT Transportes, Jadlog, Azul Cargo and Latam Cargo.